Dear Rogers Community,On Dec. 9, 2024, I endured a 9-hour ordeal with Rogers' customer service, encountering systemic neglect, deliberate obstruction, and psychological manipulation—including gaslighting and abusive tactics meant to deflect accountab...
Hi there so I have been going back and forth with rogers to cancel my internet plan and apparently they are telling me no as I am in a contract?? When I first got the internet and mobile devices I asked them before I got any of it if there is a contr...
I changed from Fido to roger as roger representative told me I could get a better deal on my four lines this is what I was try to accomplish as well . I changed over on the phone to a customer representative spending a lot of ower hour time on the p...
I am writing regarding my claim (00257AFF) filed for a lost phone under the Rogers Protection Plan. Initially, my claim was rejected. Upon escalation, I was asked to provide my travel ticket, which I submitted promptly. After three days of review, I ...
I have two accounts to. One was fraud activity the bank returned my money but hacker got away with it using Rogers for my extra account. But the first account even says internet,Tv,and phone other one says nothin?
Hi there,I have recently switched from Fido to Rogers. Everything's been so far so good.But I was just wondering where can I get my SIM PIN and PUK from?Fido shows this information in MyAccount but I couldn't find the similar option in Rogers MyAccou...
Hello, Can you confirm if Retired employees with 30% discount applies to The Shopping Choice. **Labels Updated**
Well for 5 days I have been trying to give Rogers my business and money. I wanted to open 4 new cell phone lines and they cant do it! After they made me an offer, I went to the store four times to pick up a SIM card, but I was turned away! I was...
I wanted to express my sincere appreciation for the exceptional service I received from one of your specialists, Joan. While I don't have her last name, she identified herself as a manager. Joan was incredibly helpful, professional, and considerate. ...
Got to love Rogers overcharging system with incomprehensible invoices. Agreed to pay $55 pm in June for 5G rural internet plus $25 pm for BYOD cell phone sim card, less $10 bundle bonus (&13% tax). So $79.10 pm In 5 months to Nov this should be $...
Hey enthusiasts, I got a phone from Rogers last month along with a plan. I also used my Rogers Preferred Program code. When I signed up for the plan, I asked the representative if it included 1,000 international minutes to Bangladesh. He assured me t...
Hi there, I just come to postpaid from prepaid, I know the call/text history had been disabled for PayAsYouGo user, how about call/text/data history for postpaid user? I didn't find then button / entrance on Rogers.com website > MyAccount to view ...
My current connection with rogers was closed by an agent telling its become legacy. and i have been for new modern for 7 days, still no sign of delivering. purolator is not giving me an estimated delivery. how do i cancel my service with rogers, the ...
I pay $50 a month finance fees and have seven months to go. At which point I either keep my phone and pay $590 or return it. I am ok with paying the monthly charges until I decide what to do with the phone. My question relates to my 25 gb data plan. ...
For my closed account, the equipment was returned on 29 Oct 2024 but the bill still shows 282.44 outstanding. Nearly 5 calls since 29 Oct 2024, chats and emails ! Every time they assured a quick resolution (Latest chat interaction ID and ticket no). ...
I have been a Roger’s customer since 2012, I have never experienced such poor customer service, or customer retention. I can’t even close my account until the upfront edge is paid off. Please to anyone who is on this forum Any Other Provider!!! **L...
Hi, I am currently out of the country for the winter (Oct to April). I put my phone on suspended service from late Oct to December 20 when I will be home for 8 days for Christmas. Then I was planning to put the line back on suspended service from De...
Made mistake by moving to Rogers services. Not just Rogers brought my credit score down they put account on my credit file with three month late payments. This is now going to stay on credit score for 6 years. **Labels Updated**
I would like a new service to a new home build, we currently have ignite and also have mobile accounts. Connection requires extension on private road poles are in place and service conduits is in place ready for new service. Why can’t it be serviced...
Are the mobility and internet linked in My Rogers account. I can only see my wireless billing and usage, my internet isn't appearing anywhere? ***Added Labels***
