I am trying to get in contact with a support specialist, and I have usually been able to do so via Twitter or Facebook Messenger. But now Rogers appears to have ended those lines of support. Today when I posted an instant message on those platforms, an automated response came back:
"Thanks for reaching out to us. For any questions, or if you’re looking for help with your account, including services or billing, start chatting now at https://rogers.com/support?ucx=social-redirect…. For other ways to contact us, please visit: https://rogers.com/contact."
And it directs you to the normal Rogers online chat queue. This is extremely inconvenient, because I used to like sending the message and just responding later whenever they got back to me, but now you have to keep the Rogers app open on your phone to stay in the queue which is less than ideal. Why did Rogers stop providing support via social media, which was far superior to phone and chat support?
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