ECF upon death

[Biollw]

Good day,

FIL passed away early February. Called in after death, provided death cert, Power of attoney with a 4 hour phone call. After more than one month still billing. Called again, 2 hour phone call, person said account was not cancelled. Took 2.5 months to finally get account cancelled all equipment returned within 1.5 months and acknowledged receipt.

Now they are attempting to charge an ECF $180.00. What's with that? He died. 

Do they alway charge ECF upon a death? Cancellation was not by choice.

I would like to see this ECF gone and the account fully closed.

Thnx

Bill

***Added Labels***

[RogersMaude]

Good afternoon Bill,

Thank you so much for bringing this up to our attention.

Firstly, I am very sorry for your loss. Please accept my most sincere condolences. My heart goes out to you, your wife and your family. 

I can certainly imagine that this is the last thing you needed, at this time. We'd be happy to look into it for you and ensure it is rectified once and for all.

To do so, we'll need access to the account in question. Please send a private message to @CommunityHelps so we can assist you further. 

For more information on our messaging system, click here. 

Thanks!

RogersMaude

[Biollw]

Messaage sent. Was it received?

Thnx