I am not getting any service while on roaming, I have eSim

[umeedjavid]

Hello,

Since I have landed in India I have No Service on my phone. Although I have roam like home service enabled but it still is not working. I have tried everything from restarting the phone to resetting the network setting. I have not been able to use my phone and data and this has created a lot of problem for me. I don't understand and know how much more time it is going to take to resolve the problem. 

Please suggest me any help.

Thanks

[LordDrakkon]

More than likely, the issue is with the region you are in. If your device is compatible with a carrier that Rogers has a roaming agreement with and you are in their coverage area. Your device should work. The issus is that India does not have a nationwide carrier! So many regional carriers make it difficult and not cost effective to have roaming agreements with every regional carrier.

[umeedjavid]

I have earlier used rogers in the same region where I am currently.
I have had a conversation with customer care representative and they told me that the issue will be resolved within 24hrs. It’s been more than 2 days and nothing has changed. I am stuck with this situation.

[RogersMoin]

Hello, @umeedjavid.

I understand that being without service can cause significant disruption when travelling. Depending on your region, Airtel or Vodafone carriers can be manually selected for smooth service.

Please send CommunityHelps a private message so we can review your account notes and work with you toward a resolution. You can find details about our private messaging in this blog.

Regards,

RogersMoin