New Home - Need modem moved from current location to new location

[rob_atkinson]

While my home was being constructed we had the Rogers modem at a temporary post on at the property line (Marked as A).  The home is now built and we need the service to be removed from the temporary post and brought into the house (Marked as B).

We would like this scheduled asap

[RogersCorey]

Good afternoon @rob_atkinson,

Thank you for coming to visit us from Reddit.

The modem is typically located inside your home, our gateways aren't designed to withstand inclement weather. Do you mean that there is a temporary aerial cable running from that pole into your house where it connects with the modem?

We'd be happy to take a closer look and see what we can do to honour your request! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[Datalink]

Just to note, if you have multiple cable drops around the house, the modem can go anywhere where there is a coax cable port.  

You should determine where the best possible cable entry point happens to be.  Or in other words, where you want it to enter the house.  Otherwise the installation tech will decide where the cable enters the house.  You don't want to end up with the tech stapling the coax cable to a new hardwood floor.  So, you need to determine where you want the modem and how the cable will get there. 

Typically, in a new home, the tech will install a Network Interface Device (NID), which is a grey nylon box containing a cable ground and the end of two cables.  That NID will normally be installed very close to the external electrical power meter, which is typically just outside of the garage, if you happen to have a garage. 

Cable end one will be the cable run from the nearest utility pole or underground run to the local tap (green pedestal), if you have underground cable in your neighbourhood. 

Cable end two will be an RG-6 cable run into the house.  Either you or the electrician should have planned for this and had installed the RG-6 cable when the house build was underway.  The start of the cable is typically near the external power meter.  The cable ground (in the NID) is typically clamped to the electrical meter box to provide a ground for overvoltage occurrences such as a lightning strike.  That cable run normally ends in the basement where all of the house cabling starts / terminates.  If you have multiple coax cable drops (ports) around the house, then the inbound cable is connected to one of those cable runs that heads upstairs.  

If you don't have any cabling installed in the house, which seems to be an unfortunate choice these days, then you really need to determine where the inbound cable (that the tech will install) will enter the house and what path it will take to the modem location.  

Do not leave this entirely up to the tech!!  You will be disappointed if you do.  

Fwiw....