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Forum Posts

Resolved! Radio is still on even if WIFI is turned off.

I use rogers ignite xb7 modem only as a gateway with a separate DLink acting as router for home network (wired - ethernet based). I have turned wifi off on the xb7 modem (both 2.5GHz and 5GHz). What I have noticed is that the radio is still up - chec...

techx15 by I've been here awhile
  • 9741 Views
  • 22 replies
  • 0 likes

Consistent High Latency and No Help

Does anyone else experience this these high latency issues? If so, did you find a solution? I have contacted Rogers technical support 9 times and they have sent over a senior technician to investigate. The problem is still persisting. Here is a trace...

rogers-is-garbage.PNG
emr153 by I've been around
  • 930 Views
  • 5 replies
  • 0 likes

severe latency issues on Rogers Xfinity 150-Unlimited

I am located in the Central Park neighbourhood of Nepean (Ottawa). I have been experiencing severe latency issues for weeks now. Had my modem swapped by a technician on a site visit but the problem persists. I can't pull up the simplest of web pages ...

ottawaalan by I've been here awhile
  • 670 Views
  • 1 replies
  • 0 likes

Service Interruption - Vanier Ottawa

Despite spending hundreds of dollars a month I have experienced nothing but issues since moving here. Rogers has provided no assistance. Currently there has been an outage for almost 24 hours. I cannot speak with an agent on the phone. Last time I tr...

DNice79 by I've been around
  • 815 Views
  • 4 replies
  • 1 likes

Roger rural internet

As like problem in summer. My Roger’s rural internet keeps dropping very hr or so atleast 6 to six time's a day, that I notice. Last time this happened i reported numerous times and went through resets galore. They sent tech 3 different times. Once d...

RetSgtFlegg by I've been here awhile
  • 353 Views
  • 1 replies
  • 0 likes

[Question] slow internet speed

I have Rogers Gigabit (1Gbps) unlimited service. I am not a gamer and I do not over my usage to cause Rogers to throttle down my speed.   I use 3 Windows PCs frequently (Lenovo E15 G4 with AX200 wifi card; Surface Pro 7 with AX201 wifi card; Dell Opt...

loserjames by I've been here awhile
  • 557 Views
  • 2 replies
  • 0 likes

Roggers started throttling download speeds in my area

Hello,As the topic says. Rogers seems to be throttling download speeds/under-provisioning modems in my condo for a few months now. I used to easily get 1.1-1.2 gbps download speeds when i moved into the building. now i get between 500 to 650 even tho...

IPv6 Prefix on Fiber

Is there a way to get a larger prefix than /64 on IPv6 over fiber? I'm trying to figure out if it's something on my end or if it is even supported?   There are many posts all over where other people make reference to using a /56 prefix without issue....

David92 by I plan to stick around
  • 23271 Views
  • 87 replies
  • 1 likes

Resolved! Can only have 2 active devices

So I have had Rogers Xfinity internet the last 2-3 months. We've bridged the modem and only use wired connectivity, I've run a LAN network throughout my house and garage. The issue I face is I can never have more than 2 devices with active internet a...

Paco44557 by I've been here awhile
  • 1294 Views
  • 2 replies
  • 0 likes

New Rogers/Yahoo Webmail Interface

Got the following e-mail from Rogers today:   In the next few weeks, Yahoo is launching a new and improved version of webmail. The enhancements include:A fresh new designCustomizable features to help keep you organizedFun animated images, stationary ...

57 by Resident Expert
  • 10791 Views
  • 20 replies
  • 3 likes

Outlook error 0x800421101

Authentication to Rogers email server is good. I can send emails but there is error on receiving emails. My last email received was two weeks ago. The error message is Task 'xxxxx@rogers.com-Receiving ' reported error (0x80042110) : your POP3 server ...

Happy_yp8 by I've been around
  • 383 Views
  • 1 replies
  • 0 likes

Resolved! Youtube

Hello .I don't know why but Youtube last worked correctly 30.12.2024 .Tv and internet just keeps on loading or i get some kind of error .Is it just me ?

martynosky by I plan to stick around
  • 1016 Views
  • 5 replies
  • 0 likes

Resolved! Gateway Password Changes when switch to Xfinity?

Hi - does anyone know if Rogers changes your Gateway Password (network passwords) when they switch you from Ignite to Xfinity?  I am trying to connect my apple ipad and it keeps telling me my network password is incorrect (this is the P/W I have had ...

Stashy402 by I'm here a lot
  • 780 Views
  • 2 replies
  • 0 likes

Rogers Xfinity Gateway Generation? (Related Wifi Standard)

I apologize if this was previously asked, I searched but couldn't find it. How can I tell what Rogers Xfinity Gateway  Generation I have? Specifically I'm trying to find out which wifi standard is being used (2, 4 or 5?) The modem is fairly old so I ...

CJBob by I've been around
  • 994 Views
  • 2 replies
  • 0 likes

Port Forwarding doesn't work

Hello, Rogers community!So before writing this thread, I checked the forums and while there were numerous similar topics brought up, I haven't really found a clear, consistent answer and a solution. I have installed the XFinity App on my phone, follo...

Alastaire4u by I've been here awhile
  • 1483 Views
  • 6 replies
  • 0 likes

Coax Cord Replacement

 Hi. I have a Rogers xfinity gateway (gen 2 i think) modem. So i've had this one black coax cord for like 2-3 years now and recently for months now i've been having constant lag and spike issues (and as month go by this speed issue gets worse and wor...

saniclol by I plan to stick around
  • 577 Views
  • 1 replies
  • 0 likes

Lagging, Insane Packet loss - Call Of Duty

I play on my PC and i’m directly connected to my router via ethernet. I am constantly experiencing insane packet loss and my ping would shoot up like crazy. Game is practically unplayable for me since I play on the competitive side. Why does Rogers s...